Cooling MatUpdated 2 months ago

Cooling Mat

Here you can find all information regarding the Pelsbarn Cooling Mat.

How to Install

Here is a quick guide on how to set up the Cooling Mat.

Size Guide

If you are unsure about the sizing of the Cooling Mat, please have a look at our size guide below. If you are between sizes, opt for the bigger size for more comfort for your pup!

How to wash

Here are the instructions on how to wash and reshape your Pelsbarn Cooling Mat.

Frequently Asked Questions

How does the cooling work?

While the Ice Silk material used in our beds may not feel cold to a humans touch initially, it is designed to regulate your dog's body heat effectively and reduce overheating, providing a subtle cooling sensation for your pet during use.

Is the material safe?

100% safe, natural and non-toxic material - Made from innovative high-quality cooling silk and breathable material, the mat is not only comfortable and soft, but also safe and non-irritating for your pet.

How much is shipping?

Orders over $50 ship free to the US, UK, Canada, and Australia. All other orders ship for a flat small rate calculated at check out. No worries, you'll love it!

When will I receive it?

It takes about 24-48 hours to process your order. Delivery times may vary based on your location, but typically, if you choose for DHL shipping, it takes 4-7 business days. Rest assured that your order will arrive promptly and safely to your doorstep! For any questions regarding shipping and delivery you can always reach out to our Pawsome Customer Service Team via support@pelsbarn.org!

Do you offer any guarantee?

At Pelsbarn, we stand firmly behind the quality of our products. That's why we offer you peace of mind with our comprehensive warranty terms.

14-Day Money-Back Guarantee: We're confident that you'll fall in love with our Pelsbarn products. But we also understand that individual preferences can vary. That's why we offer a 14-day money-back guarantee. If, for any reason, you're not entirely satisfied with your purchase, you can return the product within 14 days from the date of purchase. We'll refund you the full purchase amount with no cumbersome questions or hassle.

365-Day Warranty on Factory Defects: We take pride in the meticulous craftsmanship of our products. However, if, by any chance, a factory defect occurs within 365 days from the date of purchase, we ensure that the issue will be addressed. Simply reach out to our Customer Service Team via support@pelsbarn.org, and we will promptly repair or replace the defective item at no cost.

We want you to shop at Pelsbarn with confidence, knowing that we stand by our products and strive for your complete satisfaction. If you have any questions about our warranty terms or need to file a warranty claim, please feel free to contact our customer service.

Your satisfaction is our priority!