How do I make a return?Updated 22 days ago

Returns must be initiated within 14 days of receiving your order. Items must be unused and in the original packaging.

14-Day Return Policy: We're confident that you'll fall in love with our Pelsbarn products. But we also understand that individual preferences can vary. That's why we offer a 14-day return policy guarantee. If, for any reason, you're not entirely satisfied with your purchase, you can return the product within 14 days from the date of receiving the product. We'll refund you the full purchase amount with no cumbersome questions or hassle. Simply contact our customer service team at [email protected].

Important: Please note that the address on the packaging is not a valid return address. To ensure smooth processing, please contact us first to receive the correct return address and any further instructions. Returns sent to any other address may not be processed.

Return Eligibility Checklist:

• Items must be in original, unused, and unwashed condition, free of hair, fur, and dirt.
• All tags must be attached.
• Return requests must be received within 14 days of receiving your shipment.