I Only Received Part of My Order – Where’s the Rest?Updated 17 days ago

I Only Received Part of My Order – Where’s the Rest?

If you received one package but are still waiting on the rest of your order, don’t worry—this is likely due to a split shipment.

Sometimes we ship items separately to get part of your order to you faster. This can happen when:

• Items ship from different warehouses

• Some products are ready to go before others

• Certain items need special packaging due to size or weight

Check your order status on https://pelsbarn.org/apps/tracking, type in your order number and email address that you used to place the order. You can toggle between the shipments on our tracking page, as shown in the video below.


You won’t be charged any extra shipping fees for split shipments. As soon as each package ships, we send tracking info so you can follow its progress. If you haven’t received tracking details for the remaining items, check your inbox (and spam folder), or feel free to contact us at [email protected] and we’ll be happy to help!

Thanks for your patience—your remaining items are on their way!