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Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
Shipping costs vary based on your location and will be calculated at checkout.For U.S. customers:We offer free shipping for all orders over $50 within the mainland United States (excluding Alaska, Hawaii, and U.S. territories). For smaller orders, yo
We create and pack every order with care and love, because we truly want your fur baby to receive something special. Orders are typically shipped within 1-5 business days and delivered within 6-14 business days, depending on your location. We believe
Yes, we do offer expedited shipping, the options for your location will show up at check out. Please keep in mind that the order processing can take 1-5 business days.
Orders shipped to Alaska and Hawaii may take up to 30 business days to arrive due to extended transit times and regional logistics. We pack every order with care and do our best to make sure it gets to you smoothly. Thanks so much for your patience-
What is shipping insurance?. Shipping Insurance is an optional service that you can add to your order during checkout. It provides protection for your order against potential damage, loss, or theft during transit. How does Shipping Insurance work?. I
We take great care in packing every order- but in the rare case something isn’t quite right, we’re here to help. Just send us an email at [email protected], and we’ll get it sorted for you asquickly as we can. To help us speed things up, it’s grea
While we do our best to make sure every order arrives safely, sometimes things happen along the way and we’re here to help if they do. If your package seems to be lost in transit, please reach out to our team at [email protected] with your order n
Sometimes carriers mark packages as delivered a little early, and they may still arrive within the next 24- 48 hours. In the meantime, here are a few steps that often help locate a missing delivery:. If you’ve checked all of the above and still can’t
No worries- in many cases, this just means your order was sent in multiple packages to get it to you faster. We sometimes ship items separately when:. How to check your order:. Visit our Order Tracking Page and enter your order number and the email a