What if my package gets lost or arrives damaged?Updated 7 days ago

While we do our best to make sure every order arrives safely, sometimes things happen along the way and we’re here to help if they do.

Lost packages

If your package seems to be lost in transit, please reach out to our team at support@pelsbarn.org with your order number and any helpful details (like your shipping address or tracking info, if available).

We'll look into it right away and work on a solution for you.

Damaged packages

If your order arrives damaged, please contact us as soon as possible at support@pelsbarn.org.

To help us assist you faster, include:

• A clear photo of the damaged item(s) and packaging
• A short note about what happened

We’ll find the best solution and take care of it as soon as possible.