What If I Receive The Wrong Item?Updated 5 months ago

We take great care in packing every order- but in the rare case something isn’t quite right, we’re here to help.

Just send us an email at support@pelsbarn.org, and we’ll get it sorted for you as
quickly as we can.

To help us speed things up, it’s great if you can include:

• A clear photo of the item(s) that you received
• The name or description of what's missing
• A quick double-check of the packaging (sometimes smaller items hide inside)
• Your order number, if you have it handy

Thanks so much for your understanding! We’ll make sure everything gets sorted
for you and your fur baby.