WarrantyUpdated 2 months ago

At Pelsbarn, we stand firmly behind the quality of our products. That's why we offer you peace of mind with our comprehensive warranty terms.

365-Day Warranty on Factory Defects: We take pride in the meticulous craftsmanship of our products. However, if, by any chance, a factory defect occurs within 365 days from the date of purchase, we ensure that the issue will be addressed. Simply reach out to our customer service, and we will promptly repair or replace the defective item at no cost.

Our standard warranty policy may not apply to certain products or circumstances. Please review the following exceptions:

Wear and Tear Items: Wearable items such as clothing (e.g., t-shirts, hats) are exempt from our standard warranty due to the nature of regular use and exposure to elements.

Consumables: Products designed for one-time or limited use, such as our dog toothbrush toy items, may not be covered under our warranty policy.

Pet Accessories: Items like flea collars, which are subject to wear, tear, and the unique behavior of pets, may not be eligible for our standard warranty.

Misuse or Neglect: Warranty coverage does not extend to products that have been intentionally damaged, misused, or neglected, as outlined in our terms and conditions.

We want you to shop at Pelsbarn with confidence, knowing that we stand by our products and strive for your complete satisfaction. If you have any questions about our warranty terms or need to file a warranty claim, please feel free to contact our customer service team at [email protected].

Your satisfaction is our priority!