At Pelsbarn, we stand firmly behind the quality of our products. That's why we offer you peace of mind with our comprehensive warranty terms.365-Day Warranty on Factory Defects: We take pride in the meticulous craftsmanship of our products. However,

At Pelsbarn, we stand firmly behind the quality of our products. That&apos;s why we offer you peace of mind with our comprehensive warranty terms. 365-Day Warranty on Factory Defects: We take pride in the meticulous craftsmanship of our products. However, if, by any chance, a factory defect occurs within 365 days from the date of purchase, we ensure that the issue will be addressed. Simply reach out to our customer service, and we will promptly repair or replace the defective item at no cost. Our standard warranty policy may not apply to certain products or circumstances.&#xA0;Please review the following exceptions: Wear and Tear Items:&#xA0;Wearable items such as clothing (e.g., t-shirts, hats) are exempt from our standard warranty due to the nature of regular use and exposure to elements. Consumables:&#xA0;Products designed for one-time or limited use, such as our dog toothbrush toy items, may not be covered under our warranty policy. Pet Accessories:&#xA0;Items like flea collars, which are subject to wear, tear, and the unique behavior of pets, may not be eligible for our standard warranty. Misuse or Neglect:&#xA0;Warranty coverage does not extend to products that have been intentionally damaged, misused, or neglected, as outlined in our terms and conditions.We want you to shop at Pelsbarn with confidence, knowing that we stand by our products and strive for your complete satisfaction. If you have any questions about our warranty terms or need to file a warranty claim, please feel free to contact our customer service team at support@pelsbarn.org.Your satisfaction is our priority!

Warranty

At Pelsbarn, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at support@pelsbarn.org with your order number and any relevant details.

<h3 id="lost-packages">Lost packages</h3>At Pelsbarn, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at <a href="mailto:support@pelsbarn.org">support@pelsbarn.org</a> with your order number and any relevant details. <h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at <a href="mailto:support@pelsbarn.org">support@pelsbarn.org</a> immediately after receiving the order and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

What if my package gets lost or arrives damaged?

Pelsbarn.org

Calming Car Bed

Cooling Mat

Cooling Sofa Bed

Cooling Car Bed

Luxurious Cozy Pelsbarn Sofa Bed

Full Backseat Protector

Original Pelsbarn Calming Bed

Orthopedic Calming Dog Bed

Pelsbarn Products

How do I apply promo/discount codes?

Payment Methods

Payment

How do I track my order?

What is your shipping policy?

Do you offer free shipping?

Do you offer expedited shipping?

How long does delivery take?

Shipping Insurance

What do I do if I receive the wrong item in my order?

My order was marked delivered but it’s not here.

I Only Received Part of My Order – Where’s the Rest?

Shipping

How do I make a return?

What’s your return policy?

When will I get my refund?

Do you offer refunds or exchanges?

Returns & Exchanges

What is your cancellation policy?

Can I edit or add anything to my order?

How do I cancel my order?

What do I do if my item(s) arrives damaged?

Order Management

How Your Pelsbarn Purchase Helps Shelter Dogs

Pelsbarn Donations